Applying Pit Stop Techniques to Hospitals

Here's a beautiful example of applying service quality assurance techniques from one "industry" to another totally unrelated one.

New Formula: A Hospital Races To Learn Lessons Of Ferrari Pit Stop; Auto Crew Teaches Surgeons Small Errors Can Add Up On the Track, or in the ICU; Dr. McEwan as 'Lollipop Man' (Rensselaer Hartford login ID required)
Gautam Naik. Wall Street Journal (Eastern edition). New York, N.Y.: Nov 14, 2006. p. A.1 Provided to Rensselaer Hartford Campus students, faculty, and staff through the Cole Library's ProQuest database. All others, please contact your local library for access to the Wall Street Journal.